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Your privacy is critically important to us. At MailJive, we have a few fundamental principles:

  • We don't ask you for personal information unless we truly need it.
  • We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don't store personal information on our servers unless required for the ongoing operation of one of our services.

Website Visitors

Like most website operators, MailJive collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. MailJive's purpose in collecting non-personally identifying information is to better understand how MailJive's visitors use its website. From time to time, MailJive may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

MailJive also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on document search results. MailJive only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally- identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the users of each MailJive organization.

Gathering of Personally-Identifying Information

Certain visitors to MailJive's websites choose to interact with MailJive in ways that require MailJive to gather personally-identifying information. The amount and type of information that MailJive gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a MailJive account to provide a username and email address. Those who engage in transactions with MailJive are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, MailJive collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with MailJive. MailJive does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

MailJive may collect statistics about the behavior of visitors to its websites. For instance, MailJive may monitor the most search documents within an organiztion site. However, MailJive does not disclose personally-identifying information other than as described below.

Information We Collect from Other Sources

With your authorization, we may also obtain information about you from other sources. For example, if you connect your email or account to a MailJive team document source, we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

Protection of Certain Personally-Identifying Information

MailJive discloses potentially personally-identifying and personally-identifying information only to those of its employees or contractors that (i) need to know that information in order to process it on MailJive's behalf or to provide services available at MailJive's websites, and (ii) that have agreed not to disclose it to others. Some of those employees or contractors may be located outside of your home country; by using MailJive's websites, you consent to the transfer or use of such information to them. Other than to its employees or contractors, as described above, MailJive discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when MailJive believes in good faith that disclosure is reasonably necessary to protect the property or rights of MailJive, third parties or the public at large.

MailJive will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

If you are a registered user of the MailJive website and have supplied your email address, MailJive may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with MailJive and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

MailJive takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. MailJive uses cookies to help MailJive identify and track visitors, their usage of MailJive website, and their website access preferences. MailJive visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using MailJive's websites, with the drawback that certain features of MailJive's websites may not function properly without the aid of cookies.

Business Transfers

If MailJive, or substantially all of its assets, were acquired, or in the unlikely event that MailJive goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MailJive may continue to use your personal information as set forth in this policy.


MailJive does not display advertisements or engage with advertising partners on any of our websites.

Privacy Policy Changes

Although most changes are likely to be minor, MailJive may change its Privacy Policy from time to time, and in MailJive's sole discretion. MailJive encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a MailJive account, you should also check your organization's dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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MailJive LLC
8000 Walton Pkwy Ste 200
New Albany, OH 43054

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